Refund Policy
We want you to love your SEDE experience. If something isn't right, here's how we handle returns and refunds.
1. Change Your Mind
Unopened, unused products in their original packaging may be returned within 14 days of delivery for a refund, minus original shipping costs. Please contact us at hello@sedeessentials.com to initiate a return.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at hello@sedeessentials.com, including your order number and photos of the issue. We'll arrange a replacement or refund at no additional cost to you.
3. Hygiene-Sealed Products
For health and hygiene reasons, sealed products cannot be returned once unsealed after delivery, unless the item is faulty or incorrect.
4. Condition of Returned Items
Returned items must be in original, unused, and resalable condition. If returned items are damaged, incomplete, or used beyond inspection, we may refuse the return or reduce the refund where permitted by law.
5. Shipping Costs
For change-your-mind returns, customers are responsible for return shipping costs. We do not provide prepaid return labels. You are responsible for the item until it reaches our warehouse — we recommend using a trackable shipping method.
6. Non-Refundable Items
- Sale or clearance items (unless defective)
- Open or used products
- Gift cards
7. How to Request a Refund
a) Email hello@sedeessentials.com with your order number and reason for the request
b) We'll respond within 24-48 hours with next steps
c) Once your return is received and inspected, we will notify you
d) Approved refunds are issued to your original payment method, typically within 5-10 business days, depending on your payment provider
Questions? Contact us at hello@sedeessentials.com — we respond within 24-48 hours.
SEDE Essentials Inc. — Richmond, BC, Canada
Pure Ingredients. Real Recovery.
